The new facility represents over £100,000 worth of investment. Roman has recruited a Customer Relationship Manager to fill a new position and to be responsible for Roman’s brand new state-of-the-art Customer Relationship Facility. Alison Harrison is due to take on the role as Customer Relationship Manager and will bring a wealth of experience to the team.
The new facility will see the merging of several departments at Roman, including; Marketing and Sales Support, Technical Helpline and After-sales Service- all coming together as one complete Customer Care unit.
Alison’s previous roles include Call Centre Manager at a range of companies including; Orange, Cleveland Police and Garlands – all major call centres renowned for customer care.
The facility will initially include 3 teams, totalling 20 office-based staff, which will increase over time, allowing for more Marketing, Sales and Call-centre Staff - eventually able to hold 40 people in all. It will be a modern open plan, glass fronted facility, aimed at bringing everybody together as a full customer care team – it’s elevation gives it dramatic views across the main production facility.
Alison Harrison comments; “I am very excited about getting into my new role. I have already heard great things about Roman and their exceptional service and am extremely keen to become a part of making this service even better. I hope to be able to pass my experience onto the team and to make Roman’s excellent service even more renowned.”
David Osborne, Managing Director, at Roman comments; “At Roman all our customers are extremely important and we want them to be completely satisfied with their whole Roman Brand experience. It is essential that they can easily approach us and access a Customer Relationship Team that are on hand to help with any questions and solve problems. We are always looking to improve and optimise customer care and this new facility can truly help with that. It is there for all our customers, whether they be the retailer, end user or installer.”