The facility is an ultra modern glass fronted series of open plan offices which is aimed to bringing everybody together as a full customer care team – its elevation gives it dramatic views across the main production facility.
It has seen the combining of several departments at Roman, including; Sales Support, Technical Helpline, Installation and After-sales Service- all coming together as one complete Customer Relationship unit. The team now works as cells with staff from each specialist area working together.
Roman recruited an experienced Customer Relationship Manager to oversee and be responsible for the brand new state-of-the-art Customer Relationship Facility - Alison Harrison.
The facility currently includes 3 teams, totalling 20 office-based staff, which will increase over time, allowing for more, Sales and Call-centre Staff - eventually able to hold a total of 40 people.
David Osborne, Managing Director, at Roman comments; “Customer satisfaction is extremely important at Roman. We aim to give the customer the best service possible, from initially ordering a product, to quick and accurate deliveries, right through to our after-sales care- we want them to be completely satisfied with their whole Roman Brand experience. It is essential that they can easily approach us and that the Customer Relationship Team are on hand to help with any questions and solve problems. We are always looking to improve and optimise customer care and this new facility can truly help with that. It is there for all our customers, whether they be the retailer, end user or installer.”