Roman Truelife Lifetime Guarantee
For complete peace of mind, all Roman shower enclosures and bath screens are accompanied by a fully service backed life time guarantee (excluding Haven which is backed by a 10 year service backed guarantee). You can register your guarantee quickly and easily online utilising our guarantee registration form. If you have a query on your product you can contact our Customer Relations Team on: 01325 328033 and they will be happy to help.
We have invested in a complete customer support network which is there to support each purchase at every stage; from initial enquiry through to after sales care advice. Our Customer Relations Team, have all received comprehensive training on the manufacture and installation of Roman’s extensive collection of products, so they are equipped to help with the majority of enquiries.
If you require a service call out, we also have a team of technical installers who are located UK wide.
Alongside our lifetime guarantee we also offer:
- A 10 year guarantee on all Haven Enclosures and Bath Screens, Shower Baskets Accessories
- A 1 year guarantee on our shower valves
- A 1 year guarantee on our bolt through shower valves
For full terms and conditions of our guarantee please see details below:
Roman Truelife Lifetime Guarantee
Roman Ltd. guarantees all shower enclosures and bath screens against faulty materials or manufacture for LIFE, provided they have been installed, used and maintained in accordance with our instructions. This excludes the Haven range which is covered seperately under a 10 year guarantee.
All Roman product guarantees must be completed and returned within 60 days of purchase to validate the relevant guarantee. Failure to meet this deadline will result in a statutory 1 year guarantee on all products.
Should a claim arise, Roman Ltd. Customer Relations will investigate the issue. As part of this investigation we request that the following conditions be satisfied:
- Proof of purchase at the time of the claim.
- The guarantee applies to the original purchaser only and is non transferable.
- The product has been fitted / installed in accordance with Roman Ltd. fixing instructions, local bylaws and general good plumbing practice
- The product has been maintained and cared for in accordance with our instructions (including regular and appropriate cleaning). If in our opinion the product has been modified, misused, neglected, wilfully or accidentally damaged, we can accept no responsibility for failure.
Roman Ltd. or its representatives must be given the opportunity to inspect the product in the installed condition.
Should any products included in the lifetime guarantee be used for commercial use i.e. leisure clubs, schools, hospitals, student accommodation, hotels or residential homes, only a 5 year guarantee will be applicable.
If in our opinion the product fails due to faulty materials or manufacture and that the conditions above have been met, Roman Ltd. will arrange for a specialist Roman Technical Representative to repair or replace that item at our option.
Roman Ltd. believes in continuous improvement. If in our opinion the product has failed under the terms of the guarantee and a replacement is offered but identical goods are no longer available, Roman Ltd. will replace it with our nearest equivalent product. For countries outside of the UK and Republic of Ireland, where a product has failed due to faulty materials or manufacture, a replacement product or product part will be offered only.
Should Roman Ltd. carry out work as a result of a claim but subsequently it is revealed that the product has been abused or improperly installed, we reserve the right to charge the customer for the expense incurred.
The liability of Roman Ltd. is limited to the product supplied by Roman Ltd. and does not extend to consequential loss or damage arising from the defective product.
This guarantee, which is effective for products purchased after February 1st 2006, states our entire liability and is offered to customers acquiring our products as consumers, not in the course of trade or business. Ex displays or products reinstalled from their original position are not covered under this guarantee.
Non glass or metallic parts (e.g. seals) are subject to normal wear and tear through usage and are therefore covered on all products for 1 year from installation.
Roman Ultra Care pre-coat is not covered by this guarantee and it must be maintained by applying Ultra Care from a bottle on an ongoing basis. Roman products not included in the lifetime guarantee include all Roman Accessories, Roman Shield® tanking products and the Roman Wall® designer panelling system which are covered for 10 years, Roman Shower Valves which are covered for 5 years and Roman Shower Trays which are covered for 1 year. All guarantees registered for shower enclosures or bath screens between March 1st 1998 and February 1st 2006 are subject to a 10 year guarantee.
This guarantee does not affect your statutory rights.
This guarantee is wholly applicable in the U.K. and Republic of Ireland – export conditions as indicated.