Roman's Worldwide First Class Service

 

"Roman managed to pull together an urgent delivery at very short notice, they worked their factory to full capacity and delivered before the deadline."Jason, Gibraltar

 

"Roman have been the ideal supplier for us. In our market design flexibility is a high priority. Roman delivers drawings of bespoke products extremely quickly and on a recent project they proposed a fantastic minimalist product that was a real style statement, whilst also working in an unusual shaped bathroom."Kristin, Dubai

 

"We have worked with Roman for many years now as they have always supplied an excellent service and are quick to respond to technical questions. They always deal with our order professionally."Ivo, Malta

 

"I was very impressed with Roman’s Technical team – they were very supportive and worked with me to help train our staff on the installation of Roman products."Wadood, Abu Dhabi

How we Provide a First Class Service

  • Small, dedicated and experienced International Team with clearly defined responsibilities for geographic territories and customers.
  • One person as the central point of contact for all your requirements plus one person as a back-up contact.
  • We appreciate that different markets have differing requirements, and so flexibility is an ever-present ethos in our approach to our overseas clients.
  • Our International Department is Multi-Lingual, with the following languages spoken fluently: English, Spanish, French, German, Italian.
  • The International Department has the full support of all of Roman’s Internal Departments to offer a full and complete service to our overseas customers.
  • International shipments receive additional attention at all stages of the manufacturing process, but particularly at the packing stage in order to avoid transit damage.
  • Roman’s International Team has robust relationships with several logistics partners. This allows us not only to ship to most parts of the world, but also to obtain the most favourable cost versus service ratio.
  • Our In-House Marketing and Graphic Design Department offer invaluable support to our worldwide Clients in the form of:
      • Bespoke Leaflet Design
      • Point of Sale Material
      • Design of Adverts
      • Inclusion of any local magazine titles on our P.R. circulation list
  • Our In-House R&D Department has the necessary expertise to produce bespoke requirements
  • Our products are backed up by a Life Time Guarantee.
  • We offer our clients lead generation via the Roman website.
  • Assembly takes place 100% in our UK factory in the North East of England.
  • We offer extremely short lead times.
  • Showroom display samples can be provided by arrangement.